When we reviewed Microsoft's Surface Book back in October we noticed a number of weird issues. Bluescreens and driver crashes occurred frequently, and the docking app for the display crashed occasionally. Microsoft assured us that some of the issues would be addressed before consumers started purchasing the devices, but they weren't. A growing number of Surface Book and Surface Pro 4 owners have been voicing their issues recently.
Paul Thurrott labelled the problems Microsoft's "Surfacegate" last month, and Surface owners have been turning to Microsoft's support forums. Now the software maker has now been forced to finally respond. Microsoft is rolling out new firmware updates today for the Surface Book and Surface Pro 4 that address power management problems and Intel driver issues. Microsoft doesn't state whether this addresses all of the complaints, but Surface boss Panos Panay notes he has been reading blogs, comments, social media, and forums to take in all the feedback.