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I have to laugh a little at this. What do you expect Microsoft to say? "Well, caught us. They suck". Of COURSE, Microsoft is going to defend the Surface! Now, I have never owned a Surface so I cannot speak to its reliability but, I can say I have not read a ton of articles about how it's crap. Have you?

I don't know... a "cheap" surface? Eh... I guess we'll see.

Really? I thought it was doing pretty well.

Hmmm... some of the prototypes looked like an iPad. 

Once again Microsoft has spent billions of dollars promoting a product and has simply ran out of them.